CONDITIONS OF TENANCY
Thank you for choosing to book your Holiday Accommodation with PRDnationwide Port Stephens.
The terms and conditions of the holiday letting as agreed to, by both parties, are as follows and departure from the terms and conditions by you permits Owner or Agent to refuse the key, amend the charge or immediately terminate occupancy.
The premises are let to you for holiday purposes only for the period stated on the receipt.
BAD BOOKS REGISTER - By accepting any bookings and our Terms and Conditions you hereby agree that if you or any occupant covered by this booking, including any guests, breach our Terms and Conditions then your Name, Phone Number and Email address along with details of the breach/breaches may be disclosed to the property landlord and/or other agents participating in the Bad Books register. PRDnationwide Port Stephens reserves the right to cancel a booking where a guest is registered in Bad Books.
BBQ - If the gas in the property runs out during your stay please take the gas bottle to the local ‘Swap & Go’ and bring the receipt into our office for reimbursement via EFT (we cannot reimburse unless we have a receipt).
BOOKING DATES - Please check that your booking dates are correct and advise us if there are any irregularities.
CANCELLATIONS - Cancellations 10 weeks or more prior to the booking arrival date will have their deposits returned minus the $39 booking fee and a $70 cancellation fee. Should you cancel your booking within 10 weeks or less of your arrival date ALL MONIES PAID will NOT be refunded. If you shorten your stay, the unused portion of your rental is NOT refundable. The $39 booking fee is NOT refundable.
The holding deposit for Christmas bookings is $239 and is not refundable if the booking is cancelled.
If you cancel a booking through Stayz/Homeaway, Airbnb, Booking.com or any other third-party website you may be required to pay an additional cancellation fee pursuant to their cancellation policy. Any costs imposed by a third-party are in addition to the costs imposed by PRDnationwide Port Stephens.
CONFIRMATION – As part of your confirmation, the Guest accepts responsibility of;
(a) Ensuring that the dwelling keys are secure and returned to PRDnationwide Port Stephens’s office. In the case that you lose the keys, you are liable for the cost of new locks an device at the property to ensure the security of the dwelling for all future guests and the owners
(b) Further charges for excess cleaning, garbage removal, damage with dwelling and its lands as a result of the stay.
(c) The charges relating to points (a) & (b) will be taken from the credit card that provided to PRDnationwide Port Stephens for the security deposit.
CONFIRMING BOOKINGS - If no deposit or contact is made by the guest within 24 hours of making a booking, the booking may be cancelled without any further notice.
DAMAGES, BREAKAGES, LOSSES - must be reported to the agent and paid for immediately. If we are not informed, the costs will be taken from the security deposit held.
DISCOUNTS – In the event of minor faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner or PRDnationwide Port Stephens to offer compensation or a discount.
GROUP BOOKINGS - We cannot accept any party bookings such as hens, bucks or schoolies. This also includes any bookings made by an adult for someone under the age of 18 years. These types of bookings circumvent our terms and conditions and will result in immediate eviction from the property and we reserve our right to engage security contractors and local police, if required. Please speak to staff as we do have some properties that will allow a schoolies booking, however there are special conditions that apply for these bookings.
INDEMNITY – No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the Agent or Owners control. No responsibility is taken for guest’s personal property left on or near the premises. It is strongly recommended that Guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.
INTERNET CONNECTION, TV RECEPTION & FOXTEL – The operation of any internet connection during your stay is not guaranteed and may be disrupted or unavailable. PRDnationwide Port Stephens of the Owner is not liable for the availability or disruption in any internet connection. TV and Foxtel reception in parts of Port Stephens can be unreliable in times of high wind or storm. Depending on the location of the property there may be low signal strength. PRDnationwide Port Stephens or the Owner is not liable for any disruption in TV or Foxtel reception.
If Foxtel is provided at the property, the extent of available channels will vary from property to property depending on the account the owner has set up with Foxtel.
KEYS - The premises are available from 2.00pm on the day of arrival and are to be vacated by 10.00am on the date shown on the email receipt. Keys must be collected from our office at 63 Shoal Bay Road, Shoal Bay and returned to our office no later than 10.00am on the date of check out.
LATE ARRIVALS - A late check-in fee of $20.00 cash is payable to the Security Company. If arriving on a Public Holiday the fee is $30. These keys are to be collected from our office at 63 Shoal Bay Road, Shoal Bay.
Please contact our office on 02 4984 2000 to arrange after hours check in. All rent and the security deposits must be paid in full prior to arrival. If guests have not paid in full, provided a credit card for the security deposit or refuse to pay the $20/ $30 cash fee to the Security Company KEYS WILL NOT BE HANDED OUT.
LINEN – is not provided unless stated in the property description on the website. Linen may be hired through our office or on-line at an additional cost. Please note that sheets and pillowcases MUST be used on all beds or a cleaning cost will be incurred.
If hiring or linen is supplied, you must leave only the linen supplied at the front door inside the property on departure. All other linen on the beds is to be left and the cleaners will take care of these items. If hired or supplied linen is left on beds, charges for this service will be on-charged to the guest.
LOCK OUT - Guests locked out of the premises and requiring agency assistance to gain entry after hours are required to pay a $60 lock out fee. If no spare key is available, guests may be liable for any costs associated in gaining entry to the premises. If the services of a locksmith is required, the guest will be responsible for this cost. Guests must not attempt to break into premises when locked out.
MAXIMUM GUESTS - The number of occupants must NOT exceed the number of beds provided. Overloading will render the guest liable to cancellation of the booking immediately and NO funds will be refunded.
No extra mattresses, tents, caravans, or more vehicles of any nature than the property accommodate will be allowed. No day visitors are allowed at the property unless approved by our office. This is due to the insurance of the property and rules set by the Owner of the property.
NO PETS ALLOWED - dog friendly properties only allow OUTSIDE dogs unless stated in the property description on the website. If guests are found to have their pets inside any holiday properties extra charges will occur. This includes day visitors or friends who bring their pet.
NOISE RESTRICTIONS – We understand that guests visiting our area are here to enjoy themselves, but please note that guests that making excess noise beyond council noise restrictions will be given 1 warning and be asked to leave the property and NO funds will be refunded to the guest.
Guests that are found to be damaging a property will be asked to leave immediately and NO funds will be refunded. Should you experience excessive noise from a neighbouring property, please contact Nelson Bay Police on 02 4981 1244.
OFFICE HOURS - are 8.30am to 5.00pm Monday to Saturday and 9am to 3pm Sundays and some Public Holidays. Our office is closed Christmas Day, Boxing Day, New Years Day, Australia Day, Good Friday, Easter Sunday, Easter Monday, and Anzac Day.
PAYMENT INFORMATION - A reservation fee of 50% of the booking amount plus a $40 booking fee is required to confirm the booking within 24 hours booking via our website. The balance of the tariff is due two weeks prior to arrival, except for December and January bookings where the full amount due must be paid by the 1st November of that year.
Booking Payments can be made by VISA or MasterCard online through SecurePay on our website www.holidaysportstephens.com.au. Please note that a small card fee is applicable. If Direct Deposit into our bank account is required, please contact our office for bank details.
For bookings made directly with PRDnationwide Port Stephens the credit card used to pay the initial deposit will be saved securely via SecurePay and used to process the payment of any balance owing for the accommodation on the date that the balance is due. You will receive a reminder email two (2) weeks prior to the balance payment date.
Please note there is a transaction fee on all credit card transactions of 0.02%.
PROPERTIES ARE PRIVATELY OWNED – The agreement to rent a holiday property is between the Property Owner and the Guest. PRDnationwide Port Stephens is a licensed real estate agency acting as agents of the owners. All properties managed by PRDnationwide Port Stephens are privately owned and are rented on a fully self-contained, un-serviced basis.
As a licensed letting and managing agent for the Property, PRDnationwide Port Stephens are required by law to act on the instructions of the Owner of the Property, even if PRDnationwide Port Stephens may disagree with those instructions within the confines of law. Owners have the discretion to cancel any booking they wish without notice at any time.
PROPERTIES FOR SALE - If the unit is being offered for sale, the occupier agrees to allow the agent to conduct inspections at mutually convenient times. All advanced bookings are accepted on behalf of the current owner of the property. However, if the new owner of the property no longer wishes to offer the property for rental, the property will not be available and any bookings relocated.
REFURBISHMENTS - In the case of refurbishment or owners instructions, rental rates may be subject to increase without notice. Should this occur you will be notified immediately and given the opportunity to pay the difference in tariff or receive a full refund of your deposit. We will also offer you alternate accommodation if possible.
RELOCATIONS - The booking is made in good faith by the Agent, however at times situations arise over which we, the agent, have no control. Changes may be carried out as notified to our office by the Owner prior to commencement of the booking. The Agent cannot accept responsibility for actions taken by the Owner of the premises. Every reasonable endeavour will be made to offer alternative accommodation should this occur, or a full refund will be given. No provision can, or will be made for relocation other than on the basis that the full rental for dates booked is paid and full rental on a new premises is paid prior to occupancy. Tenants must accept premises “AS BOOKED” and cannot be relocated for minor faults or issues.
RUBBISH REMOVAL - The property bins are to be placed out on the kerb the night prior to collection. If you cannot see the day of pick up written anywhere in the property, please contact our office to find out as this is the responsibility of the guest. On departure please place bins kerbside regardless of the bin pick up day. Should you not comply with this request and bins are not emptied you will be charged a rubbish removal fee of $55 per bin.
SECURITY DEPOSIT - All of our holiday properties attract a security deposit that ranges between $300 and $2000. The security deposit is an pre-authorisation on your credit card to ensure that these funds are available to should the property be damaged in any way or if you are found to be in breach of the conditions of your stay. These funds must be available in your account for us to process this. The nominated amount is unavailable to you for 7-10 working days from your arrival date.
We do not accept cash for the security deposit payment. If you do not have a credit card you can direct deposit into our nominated account three (3) business days prior to your arrival. KEYS WILL NOT BE HANDED OUT IF THE SECURITY DEPOSIT IS NOT PAID.
THIRD PARTY WEBSITES – If you have booked via a third-party website, please note that the Terms and Conditions regarding deposits and payments are prescribed by these sites, however PRDnationwide Terms and Conditions must also be adhered to.
STAYZ BOOKINGS: If you have booked via the Stayz website, please note that Stayz require FULL payment at the time of the booking. If you have an issue with this please contact our office on 4984 2000. Stayz Bookings are instantly confirmed so it is imperative that you read all Terms and Conditions prior to making your booking.
UNNECESSARY CALL OUTS – Should a tradesperson be sent to the property upon your request to carry out a repair that is unnecessary, the cost of the callout will be charged to you. Common examples include but are not limited to; not correctly operating televisions, ovens and washing machines. In cases of no hot water we recommend first checking the fuse box of the property before asking for a tradesperson to attend.
WE SUGGEST YOU BRING - linen including sheets, pillowcases, towels, bathmats and tea towels (if these are not supplied). We also suggest bringing other items such as toiletries, dishwashing liquid, dishwashing tablets, cleaning products, and toilet paper
WEBSITE - Our website describes the premises and position to the best of our ability and in good faith. PRDnationwide Port Stephens is not responsible nor shall there be any refunds for any misinterpretation that may occur regarding the description of the property.
Emergency (only) Contact Numbers are as follows;
Swan Security: 0417 235 860 (for all other emergency’s)
Energy Australia: 131 388
Hunter Water: 1300 65 7000
Electrician: 0412 374 175 (Henry)
Plumber: 0412 650 044 (Greg)
Locksmith: 0423 539 454 (David)
Prior to contacting any emergency numbers please be sure what the issue is!
Should this be a guest error you will be charged for any costs incurred should the issue not be deemed an emergency!
The staff at PRDnationwide wishes you a safe and happy holiday.
By accepting the card saving feature of our website you are agreeing to the Terms & Conditions of PRDnationwide Port Stephens.
You will receive a reminder via email 7 days prior to the payment due date. If your circumstances have changed and you no longer wish to use this card please contact our office on 02 4984 2000 prior to the payment due date.
Please note: We do not have access to the full card details for the security deposit and require you to provide these full details to our office prior to your arrival.